You can request a return within 45 days of the order date. To do so, simply follow the instructions below.
Please note customers are responsible for the cost/postage for all returns with the exception of faulty items. If you wish to exchange for style or size, simply place a new order online and send your item back for a refund within 45 days. As Mamaway is not liable for the loss of any product being returned we highly recommend that you return using registered mail, and let us know your tracking information once you send back the return. Please ensure your full name and order number are included in the return form.
Return in person: For online orders, we only accept post returns method. Please send parcel to the above address for return.
As Mamaway is not liable for any lost or damaged parcel during transit, we recommend you using registered mail or ParcelPoint network (for returns before 15 December 2020). In the event of lost or damaged parcel, please contact the following service provider:
We make every effort to provide products with the highest quality to our customers, so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us through FB messenger or email us at [email protected]
For international orders, we only process refunds for faulty or wrongly supplied products. Please be aware that we don't accept change of mind return before proceeding your order.