Return Policy
To our value customers.
As the coronavirus situation evolving daily, nothing is more important to us than the health & wellbeing of our employees and customers. All our stores temporarily close from the end of day Sunday 29 March, except for Silverwater store will remain its operation on Mon-Fri 9am-5pm. Our online store remains open 24/7, with free delivery on orders over $99, 45-days returns and no return handling fee.
- Free delivery: Available on all AU orders over $99.
- Extended returns: 45-days returns on all online orders for a limited time.
- Free handling fee: No extra fee on all return order.
How to make a return?
You can request a return within 45 days of the order date. To do so, you can book your return label at parcelpoint.com.au and send the items back to us along with the return form. You can choose to drop off your parcel via ParcelPoint stores or to a Post office when you make the booking online.
- Book the returns within 45 days of purchase HERE
- Follow the online process to pack your items with the return form
- Drop it off at a ParcelPoint store or Post office
Please note customers are responsible for the cost/postage for all returns with the exception of faulty items. If you wish to exchange for style or size, you must return the items and place a new order.
Bundle or Flash Sale items:For items in 'buy 2 get 3rd free','2 for 1' and 'flash sale' we don't accept any change of mind return. If you would like a return on the style purchased as part of one of our promotions (ex. 50% off Any 3, 10% off any 3) then we consider the item you choose to keep as being the full price item if not meet the promotion requirement.
Return in person: For online orders, you can only drop your items in Auburn store. The refund will still have to process 5-15 working days in the way you paid for the order. Please call us on (02) 9648 1040 before you come in.
Mamaway items purchased from our stockists are subjected to their return policies and procedures.
Return Condition
- Any returned item must be in the same condition with all labels/tags attached as the original.
- For reasons of hygiene & safety, we are not able to accept the return of briefs, swimwear, and tights unless faulty.
- When we receive your returned parcel, we will inspect the condition of the items before proceeding to reimburse the returned items. Items in unsalable condition will not be accepted for return and will be returned to you at your own expense.
Refund
The refund may take 5- 15 working days from reception of your return at our warehouse and will be made via the original payment method as purchased. An email notification will be sent to you once the refund has been processed.
Items that are part of a bundle deal will be refunded at the discounted price, or as the percentage price calculated by Mamaway, and not at the original full price.
For the Flash Sale items (all items under category 'weekend sale', 'flash sale', 'weekend frenzy' or 'frenzy sale'), we don't accept any change of mind return, please note this before you make the purchase.
Please note shipping fee is not refundable. Any discount codes applied to your purchase will be removed and no longer redeemable.
Free gifts are not eligible for a refund or exchange unless faulty, and must be returned in the case that your remaining order total is below the minimum value or quantity to receive the gift, otherwise, the value of the free gift will be deducted from the refund.
Lost/damaged Parcel
As Mamaway is not liable for any lost or damaged parcel during transit, we recommend you using ParcelPoint network or registered mail. In the event of lost or damaged parcel, please contact the following service provider:
- ParcelPoint : call on 1300 025 639 or [email protected]
- Australia Post : within Australia13 POST (13 7678)
Faulty Items
We make every effort to provide products with the highest quality to our customers, so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please give our customer service a call on (02) 9648 1040 or email us at [email protected]
International Orders
For international orders, we only process refunds for faulty or wrongly supplied products. Please give our customer service a call on (02) 9648 1040 or email us at [email protected]
