Return Policy
How to make a return?
You can request a return within 45 days of the order date. To do so, simply follow the instructions below.
- Contact our customer service via FB messenger or email us at [email protected] so we can confirm a few things with you.
- Pack the product(s) with the return form and attached labels/tags in the box/package of the original product(s).
- Address the package to Mamaway Returns, Unit 13, 11-21 Underwood Road, Homebush NSW 2140.
Please note customers are responsible for the cost/postage for all returns with the exception of faulty items. If you wish to exchange for style or size, simply place a new order online and send your item back for a refund within 45 days. As Mamaway is not liable for the loss of any product being returned we highly recommend that you return using registered mail, and let us know your tracking information once you send back the return. Please ensure your full name and order number are included in the return form.
Return in person: For online orders, we only accept post returns methods. Please send the parcel to the above address for return.
Return Condition
- Any returned item must be in the same condition with all labels/tags attached as the original.
- For reasons of hygiene & safety, we are not able to accept the return of disposable items, briefs, swimwear, and tights unless faulty.
- We don't accept any change of mind return on sale items in 'bra buy 1 get 1 free' and 'clearance' promotion unless faulty.
- When we receive your returned parcel, we will inspect the condition of the items before proceeding to reimburse the returned items. Items in an unsaleable condition will not be accepted for return and will be returned to you at your own expense.
Refund
- Please note the shipping fee is not refundable. Any discount codes applied to your purchase will be removed and no longer redeemable.
- The refund may take 5-10 working days from reception of your return at our warehouse and will be made via the original payment method as purchased. An email notification will be sent to you once the refund has been processed.
- If you would like a return on the style purchased as part of one of our promotions (ex. 50% off Any 3, buy 2 get 3rd free) then we consider the item you choose to keep as being the full price item if not meet the promotion requirement.
- Free gifts are not eligible for a refund or exchange unless faulty, and must be returned in the case that your remaining order total is below the minimum value or quantity to receive the gift, otherwise, the value of the free gift will be deducted from the refund.
Lost/damaged Parcel
As Mamaway is not liable for any lost or damaged parcel during transit, we recommend you use registered mail or ParcelPoint network (for returns before 15 December 2020). In the event of a lost or damaged parcel, please contact the following service provider:
- ParcelPoint : call on 1300 025 639 or [email protected]
- Australia Post : within Australia13 POST (13 7678)
Faulty Items
We make every effort to provide products with the highest quality to our customers, so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us through FB messenger or email us at [email protected]
International Orders
For international orders, we only process refunds for faulty or wrongly supplied products. Please be aware that we don't accept a change of mind return before proceeding with your order.
